There are a number of transactions clients can complete online:
Exchanges: Most account owners can make exchanges between funds, provided the exchange is to a fund in the same share class.
Purchases: Clients who have properly submitted bank instructions can purchase shares to their bank on file via Automatic Clearing House (ACH). If this option is available, it will be indicated in your online account information.
Redemptions: Most non-retirement accounts can be redeemed by sending a check to the address of record. Or, if you have properly submitted bank instructions, you can redeem shares to your bank of record via ACH. At this time, IRA accounts do not have the capability to be redeemed online.
Distributions: Account owners can update options for dividend and capital gain distributions from mutual funds. Most clients elect to have the distributions sent out as a check to their address of record, or reinvest to purchase more shares of the fund or another fund they may have set up. With the proper bank instructions, clients can have those distributions sent via ACH to the bank account on file.