Technical Support and Online Media FAQ
Our site is best viewed on the following browsers:
- Microsoft Internet Explorer 11 and above
- Mozilla Firefox 3.6 and above
- Google Chrome 11 and above
- Apple Safari 4 and above
For the optimal experience on this site, we recommend you download the latest browser versions:
In those places where sensitive information is passed on, such as shareholder and advisor account access, we utilize 128-bit encryption technology, the most secure encryption technology available, to scramble the messages. This makes it difficult for anyone to intercept and tamper with messages going between you and columbiathreadneedle.com/us. If your browser does not have 128-bit encryption, you will not be able to log in to the site.
Any information that you choose to provide on our website is kept confidential and is used only for the purpose of fulfilling your request for information. However, please note that e-mails to Columbia Threadneedle Investments (Columbia Threadneedle) are not secure and could be viewed by a third party while in transit. For this reason, please do not e-mail account information to Columbia Threadneedle.
Your browser saves or "caches" pages that you access frequently. This means it displays the saved version of a page on your computer, and may not upload the updated version of a particular page each time you access it. This allows for quicker download time. To ensure that the updated versions of pages are loaded, you may wish to clear your cache periodically by following these steps:
In Internet Explorer, select the Tools menu, then choose Internet Options. In the General tab under Browsing history, you can choose Settings and verify that your browser automatically checks for new file versions by selecting Automatically. Or to manually remove all temporary internet files and cookies, click Delete under Browsing history.
In Firefox, select the Tools menu and select Clear recent history from the drop-down list. From here, select Details and check the box next to Cache. You can also select the Time range to clear.
Adobe Reader is a software program that allows you to view and print Portable Document Format files. If you do not have the software, download the most recent version of Adobe Acrobat.Download Adobe Acrobat Reader